Terms and Conditions

The company that wants you to enter into this contract is an independent electricity or gas marketing company, whose rates are not regulated by any provincial or municipal government or agency. This company is not affiliated with the Government of Alberta.

Disclosure Statement to Consumer

Please read this statement before you acknowledge it. Before you enter into a marketing contract for the supply of energy you should understand the following:

  1. This contract is not an electricity or gas utility or government rebate program.
  2. The business named in this contract may not be able to supply energy cheaper than your current utility company.
  3. This contract can be ended only under the following conditions: see section 1 (1.1; 1.2; 1.3) and 5.2.
  4. If you move to another location within Alberta you WILL NOT still be responsible to buy energy under this contract.
  5. You may cancel this contract from the day you acknowledge the contract until 10 days after a copy of the contract that you acknowledged is received by the marketer. You do not need a reason to cancel the contract. To cancel the contract, you must give notice of cancellation at the address in the contract. You may give notice of cancellation by any method that will allow you to prove that you gave notice, including mail, fax, e-mail or by personal delivery. Under certain circumstances you may have more than 10 days to cancel the contract.

If you need more information on cancelling the contract, or if you feel you have been treated unfairly, you may contact Service Alberta at 780-427-4088. Outside Edmonton call 1-877-427-4088 toll free.

By agreeing to these Terms and Conditions, you also acknowledge this Disclosure Statement and
understand its contents.

The party identified in the header of your customer Sign-Up Form is a trade name of Sponsor Energy Inc.
Sponsor Energy Inc. is a licensed retailer of electricity (retail license #343969) and natural gas (retail license #343970) in the Province of Alberta.

This Agreement is between Sponsor Energy Inc. (“Sponsor Energy”, “Company”, “we”, “our” and “us”),
and you, namely the customer identified in the accompanying Sign-Up Form (“Customer”, “you”, and
“your”). In this Agreement, Sponsor Energy and the Customer are sometimes collectively referred to as
the “parties” and individually as a “party”.

You agree that this Agreement is like any written negotiated agreement signed by you, and you agree to be bound by its terms and to fully comply with those terms.

Acceptance of the terms and conditions of this Agreement shall be deemed to have occurred when you
approve the Agreement with any of the following methods:
a) You accept the terms and conditions of our Agreement as part of enrolling online through our Sign-Up
Form (Internet Marketing Contract);
b) You sign and return a physical or digital copy of the Agreement (Marketing Contract);
c) You receive the completed Agreement and reply with your acceptance and understanding of the
terms and conditions as outlined or attached to the email (Marketing Contract), or;
d) You accept the terms and conditions of our Agreement via a phone call with the Company or an
authorized representative of the Company (Telephone Marketing Contract), where such agreement
shall take place on a recorded line.

You acknowledge that the terms and conditions, attached to the email, or otherwise provided in electronic format, constitute an integral part of the Agreement and are legally binding upon acceptance.
The Parties agree that, for all legal purposes, an email reply from you providing acceptance of the terms
and conditions shall serve as the equivalent of a handwritten signature. The Parties acknowledge and
consent to the use of electronic signatures and email correspondence for the formation and execution of
this Agreement and any subsequent renewals or approvals.

On the terms and subject to the satisfaction of the conditions set out in this Agreement, we agree to
arrange for the supply of Energy to the Site(s). In return, you agree to pay Sponsor Energy the Energy
Charge (which may include a Service Fee) and all other applicable charges, including but not limited to
the Administration Charge, any Late Payment Charge, all Third-Party Charges and the Green Electricity
Price (as applicable).

1.0 CANCELLATION
1.1 Your Basic Cancellation Right
You must provide a minimum of ten (10) business days written notice of cancellation. If you do not
provide written notice of cancellation, we will not be responsible for any costs incurred by a late drop of
your site(s).

To the extent you choose to terminate a fixed energy product prior to the Product End Date, you may incur an early exit fee per clause 2.2.6, 2.2.7 and 2.8. The early exit fee that you will be responsible for (if any) is clearly outlined on your Sign-Up Form and in your Confirmation Email. Not all plans have exit fees, please check your plan.

1.2 Cooling Off Period
Provincial law allows you to cancel this Agreement without cost or penalty:
1. Within ten (10) days after a copy of this Agreement, acknowledged and accepted by the you, the
Customer, is received by Sponsor Energy; or

2. If a marketing Energy agreement, including an internet marketing Energy agreement, presently exists
for the same property, except where the existing marketing Energy agreement is to expire on or
before the commencement of this agreement;

3. Within one year from the date this Agreement is entered into if Sponsor Energy:

a) does not set out an ascertainable date on which the energy supply is to begin; or

b) does not begin the supply of energy within thirty days of the date agreed to by you and
Sponsor Energy; or

c) was not licensed at the time this Agreement was entered into.

1.3 Additional Cancellation Terms
You agree that if you cancel this Agreement as provided above, you may, depending upon the
circumstances, be responsible for the costs of any energy supplied to you up to the cancellation date.

2.0 PRICE
2.1 Price
The Energy Charge you agree to pay for and the Energy we supply to you is set out in the Sign-Up Form
and the Energy Plan Confirmation and is based on the Energy Plan you have chosen. You agree to pay
for, and we agree to sell you Electricity and/or Natural Gas based on the agreed Energy Charge, Administration Charge, Third Party Charges plus other applicable charges.

2.2 Common Terms for All Variable Rate and Fixed Rate Products

1. The expiry date of the current effective rate for each commodity is displayed on your customer Sign-
Up Form. If you do not provide all required information to us in a timely manner, including a valid payment method, then we reserve the right to rescind our offer or void the Agreement prior to enrollment of your site(s) without notice.

2. The Energy Charge, Administration Charge, Daily Fee, Contract Fee, Retail Fee and/or Other Charges
will be based on the current rates in effect at the time you switch to us and will be outlined on your
Sign-Up Form.

3. All Energy Products have an initial term of five years from the last day of the month preceding the date
of sign-up unless otherwise detailed on the Sign-Up Form. For greater clarity: a product listed as a 5
Year Fixed Price will expire on December 31, 2027 if an Agreement was signed during the month of
January 2023 regardless of the chosen Start Date.

4. When the term for a Variable Rate or a Fixed Rate specified in your Energy Plan expires, your account
will be automatically renewed as detailed in Section 3.6 – Auto Renewal Terms.

5. Regulated charges including but not limited to Transmission charges, Distribution charges, municipal
fees, and taxes plus any Supplier charges will be added to the standard monthly charges on your bill.

6. You may exit any Variable Rate product at any time with a minimum of ten (10) business days’ notice
without penalty unless otherwise noted on your Sign-up Form.

7. An early exit fee will apply for all Fixed Rate products unless otherwise waived in your Sign-Up form.
An early exit is deemed to have occurred if you choose to terminate your Agreement, in whole or in
part, prior to the end of the term and prior to the expiry of your current energy rate. Your Sign-Up Form
details the amount of your early exit fee(s), if any.

8. Standard Energy Products are not available to High Use Electricity or High Use Natural Gas sites. If a
site is discovered by us to be a High Use Site then, at our sole discretion, we can take any of the
following actions at any time while the Agreement is active:
a) modify the Fixed Electricity Rate or Fixed Natural Gas Rate immediately and without notice to
the fixed rates available to High Use sites;
b) add a monthly energy adjustment to future bills to offset the additional cost of providing fixed
or variable energy to the High Use Electricity and/or High Use Natural Gas site(s);
c) continue billing the site on the current Energy Rate;
d) terminate the Agreement subject to 5.5.2 Our Termination Rights.

2.3 Variable Electricity or Variable Natural Gas Rate
The Variable Electricity Rate (“VEP”) and the Variable Natural Gas Rate (“VNG”) are calculated using the
formulas detailed in Section 8 of this Agreement.

2.4 Fixed Electricity Rate Products
1. If you select our Fixed Electricity Rate, we will honour the rate on your Sign-Up Form for all of your
energy consumption throughout the term specified in your Energy Plan, so that your rate will not
change over that term unless otherwise agreed to in writing by both you and us.

2. The cost of electricity consumption on a fixed price electricity product – including products with
special discounted rates and volume limits – will be the sum of the Electricity Fixed Price Energy
Charge plus the Electricity Fixed Price Overage Charge (if applicable) during the billing month. For
detailed calculations please see Section 8 of this Agreement.

2.5 Fixed Natural Gas Rate Products
1. If you select a Fixed Natural Gas Rate, we will honour the rate on your Sign-Up Form for all your
energy consumption up to the total amount of the volume pre-purchased for you throughout the full
fixed price term specified in your Energy Plan.

2. When you elect to switch an actively enrolled Site ID to a new Fixed Natural Gas Product, the Fixed
Natural Gas Rate will begin on the new Product Start Date. When a customer selects a new Fixed
Natural Gas Product for a future site enrollment, then the Fixed Natural Gas Rate will take effect on
the later of: a) the Start Date; or b) the 1st of the month following the agreement signed date. Any energy consumed during the period of time between the Start Date and the Product Start Date of the Fixed Natural Gas Rate will be charged our VNG rate.

3. The total fixed price natural gas pre-purchased for your site(s) will be determined by the historical
consumption of the site as provided by the respective Distribution Company in a Historical Usage File
(“HUF”). If HUF data cannot be obtained for a specific period, an estimated volume will be used
based on typical residential load profiles. Consumption volumes may be adjusted by us, at any time
without notice, if the HUF files are incomplete or volumes are outside of a standard heating load
consumption profile.

4. The cost of natural gas consumption on a fixed price natural gas product will be the sum of the
Natural Gas Fixed Charge plus the Natural Gas Fixed Overage (if applicable) plus the
Excess/Unused Gas Charge during billing. For detailed calculations please see Section 8 of this
Agreement.

2.6 Afford-A-Bill
The Afford-a-Bill product terms can be found in section 10.0 AFFORD-A-BILL and all Afford-a-Bill terms
apply to both the Afford-a-Bill Fixed Electricity and Afford-a-Bill Fixed Natural Gas products only.

2.7 Additional Charges
In addition to the Energy Charge, you are responsible for Administration Charges, Supplier Charges,
regulated charges including but not limited to Transmission and Distribution, municipal fees, and
taxes and any other costs related to the supply of Energy to your Site. We will show such charges
on your bill.

2.8 Small Business Liquidated Damages for Early Termination
If you are a business and you choose to terminate your Agreement prior to the end of the five-year term, OR we terminate your Agreement, in whole or in part, due to an event of non-payment by you, then you will be required to pay us Liquidated Damages for Early Termination. These Liquidated Damages compensate us for any fixed energy supply hedges we have put in place for you, as well as for our retail and administration fees over the remaining term of the contract.

Small Business Liquidated Damages will be calculated as follows:
Max{((Contract Value + Costs) − Market Value), 0} + ( Anticipated Excess Volume or Unused Volume ×
Retail Fee)

2.9 Security Payments “Deposit”
1. We may require the Customer to pay a Security Payment in an amount determined by us, including
without limitation, under the following circumstance:
a) If the Customer does not have a satisfactory credit rating or credit history, as reasonably
determined by us.
b) If the Customer is a business account and has a calculated combined A/R and volume risk
greater than the amount reasonably determined and approved by our internal credit and risk department.
c) If the Customer chooses a rate that is offered subject to the provision of a Security Payment
d) If the Customer’s previous supply of electricity or natural gas was cancelled for non-payment

2. The minimum amount of Security Payment is based on the selected Electricity or Natural Gas rate
and the tariff rate code as assigned to your site by the Distribution Company. If you choose a Variable Rate plan the maximum amount of Security Payment will be equivalent to two times the average monthly Electricity or Natural Gas bill. We reserve the right to request an increase of the Security Payment if the amount originally collected by us is lower than two times the average monthly Electricity or Natural Gas bill.

3. The full amount of the Security Payment must be debited from your bank account prior to the site
enrolment date or, if you choose to switch from a Variable Rate to a Fixed Rate, prior to the start
date of a Fixed Rate.

4. We will pay you an annual simple interest rate of 0.5% on the Security Payment, which will be
applied as a credit on your bill at the time that the Security Payment is refunded to the your
account.

5. If we do not receive your normal monthly payment for energy consumed by the due date indicated
on the bill, we reserve the right to apply the funds from the Security Payment and interest toward
the outstanding billed amount and de-enroll the site(s). If the site(s) are de-enrolled, the Security
Payment may also be applied by us to offset costs incurred for consumption up to the date of
de-enrollment as well as any costs incurred due to the early termination remaining Fixed Rate
energy, such amounts not to exceed the amount of the Security Payment. After payment of all
amounts by you to us any remaining funds including accrued interest will be refunded to you.

6. Return of the Security Payment will be made after a final bill is issued with a zero or credit balance,
where all meter readings up to the date of de-enrollment have been invoiced. Refunds are made by
Interac e-transfer. If Interac e-transfer is not available, we reserve the right to provide any
applicable Refund to you by the method of our choice.

2.10 Paper Bill Fee
If a paper bill has been requested, a CDN$5.00 fee will be added to each monthly bill to cover our cost for processing and mailing.

2.11 Payment Plan Fee
If a payment arrangement has been requested, delaying any portion of your payment after the Due Date, a CDN$3.00 fee will be added to your monthly bill to cover our costs.

3.0 CONDITIONS

3.1 Offer Conditions
To be eligible for this program, your site(s) must be located in the Province of Alberta within a service
territory that is currently serviced by us. This offer is not open to customers purchasing electricity for Sites located in certain Rural Electrification Associations, in the City of Medicine Hat service area, customers purchasing Natural Gas for sites located in a Rural Gas Co-op, or customers with a daily, time-of-use or interval meter, or customers who have a High Use Electricity Site or a High Use Natural Gas Site.

3.2 Start Date

We will begin supply of energy on the Enrolment Date of your Site ID(s) with the Distribution Company. We expect that Energy should be supplied to the Site ID(s) within thirty (30) days from the start of the Term of this Agreement; however, the actual date upon which Energy will be provided to you will depend on the Start Date you have chosen and the Distribution Company’s ability to enroll your site(s).

3.3 Conditions of Supply

Before we arrange for the supply of Energy to your Site, and before this Agreement comes into effect:
1. You must meet our credit requirements;
2. You must provide us with an accurate address(es) or Site ID(s). If you provide us with an address or
Site ID that is incorrect, you are responsible for the costs associated with supplying energy to the
erroneously enrolled site(s) until such time as the error is identified and the site(s) are dropped from
your account.
3. You authorize us to request, and we must be able to obtain, HUF and/or invoicing data for your
Site(s) from your previous retailer or the Distribution Company(ies) at any time after execution of this
Agreement; and
4. The Distribution Company must enroll your site(s) upon our request

3.4 Credit Requirements

You agree to provide us with and authorize us to request and receive from third parties reasonable
financial and credit information on the legal entity listed as Customer or the signing authority for the
Customer. You agree to maintain credit worthiness satisfactory to Sponsor Energy at all times while this
Agreement is in effect. If you do not maintain credit worthiness satisfactory to Sponsor Energy, we may
cancel this Agreement at our discretion.

3.5 Appointing Us as Your Agent

1. By entering into this Agreement, you appoint Sponsor Energy as your limited agent to arrange for the
supply and delivery of Energy for the purposes of this Agreement and for the termination of any prior
agreement. This agency ends when Sponsor Energy has fulfilled its obligations under this Agreement. We will act as your agent only for purposes directly related to this Agreement.

2. Under Rule 010 of the Alberta Utilities Commission, by signing this Agreement, you hereby authorize
and provide your consent, at no cost to you, for us or the Supplier, as your representative to request
and obtain HUF data from the Distribution Company that provides electricity or natural gas distribution
services to your site address.

3. You agree that we are not your financial adviser and therefore have no liability for the choices you
make with respect to your Energy Plan.

4. By signing this Agreement, you hereby authorize and provide your consent, at no cost to you, for us
or the Supplier, to act as your representative to request and obtain any information related to your
Account from any prior Retailers, Suppliers, Energy Marketers or Energy Billing Providers, including
but not limited to, Account Information, Site ID Numbers, Energy Consumption History, Billing and
Payment History, Contact Information and any bank account or credit card numbers and information.

5. We may also provide other energy-related services such as analytics and other tools to help you
understand and manage your usage (collectively the “Tools”). The Tools may be provided to you in
partnership with a third party, that will be a value-add to the supply of Energy to the Site(s), giving you
the opportunity to analyze your energy consumption patterns and optimize energy savings. Thus, in
order for us to provide you with the Tools, we may need to share your usage and other information
with our third-party partner who would be hosting the Tools. Use and disclosure of any of your
personally identifiable information will always be in compliance with our Privacy Policy in 7.2 of these

Terms and Conditions. Examples of the Tools may include either a mobile app or browser-based
dashboard application that you will be able to use to take advantage of these value-add services.

3.6 RENEWAL and AUTO-RENEWAL TERMS
1. When the Initial Term (or any Renewal Term) is about to expire, we will provide you with notice of
our intent to renew this Agreement at least thirty (30) days prior to the expiration of this
Agreement. This notice will include both a Renewal offer as well as the rates and terms of any
auto-renewal product.

2. Provided that we have sent you a renewal notice (as contemplated in 3.6.1), and you have not
accepted a new Product and Term, you hereby consent to having this Agreement automatically
renew for a one (1) year term (each a “Renewal Term”).

3. In the event that this Agreement is renewed, please note that: (i) Energy will, depending on the
Energy Plan that you selected, continue to be provided to you during the Renewal Term at either a
fixed or variable price selected at our discretion; (ii) the rate will be one of, our prevailing Fixed
Price or Variable Rate for natural gas, electricity or both, as applicable, as of the date of renewal;
(iii) certain charges may apply (namely, an Administration Charge, a Retail Fee, Contract Fee,
Third Party Charges, Supplier Charges or any combination of these charges); and (iv) these Terms
and Conditions will apply during any Renewal Term, unless we notify you otherwise.

Please remember that you always have the option to cancel this Agreement and any subsequent Renewal
Terms (see Sections 1.0, 5.0 and 7.3).

4.0 BILLING AND PAYMENT
4.1 Budget Billing
The budget billing plan is a built-in payment plan to help you manage your energy costs by ensuring your
costs are predictable. Budget Billing sets you up with equalized payments for your utilities based on your previous usage and is a convenient way to budget for your utility expenses. Your budget billing amount is based on your annual average historical consumption for your electricity and/or gas site(s) and incorporates your current product pricing.

At the end of the year, we will true up the amount of energy you used with the amount you paid for during the year. If you paid more than your total billing for the year, you are eligible for a refund and/or credit on your next bill. If you paid less than your total billing for the year, you will be billed for the additional amount at the next billing period.

The budget billing program is a monthly program but may be available as a weekly program upon request.

You will receive an email from us outlining your budget billing plan payment. If you are on weekly budget
billing, you may choose the day of the week you would like the payment to be taken, from Monday to
Friday. If you are on monthly budget billing, you may choose the day of the month you would like the
payment to be taken. You must provide us with a pre-authorized payment method for budget billing –
either debit or credit card. We will use the pre- authorized payment method you have provided to us to
process these payments.

To the extent you have insufficient funds to address a payment, we will increase your next payment to rectify the unpaid amount.

Once a month you will receive an account statement which will provide you with an overview of the
balance on your account at that time.

4.2 Regular Monthly Billing
We will bill you regularly by emailing you a billing statement, based on the most current Contact
Information we have on file for you and you must pay your bill in full. It is your responsibility to ensure that we have the most up-to-date contact information – including email address – for your account.
Your billing statement will be processed monthly, the timing will generally follow the meter read cycle
adopted by the Distribution Company. Your payment due date will be on your bill and will generally be
within five (7) days of the issuance of bill to you, which exact date may vary from month to month.
You are responsible for paying all bills in connection with this Agreement, even those we issue after the
end of the Term for costs or adjustments incurred due to consumption during the term.
Subject to applicable laws, you are responsible for all charges on your bill, even if you don’t receive your
bill on time, or at all, for any reason. This includes, without limitation, an interruption in postal service, a
billing email that is not received or a situation where we don’t have your correct Contact Information. We
may cancel this Agreement if you don’t pay your bills on time.

4.3 Payment By Pre-Authorized Debit or Credit Card
1. The full amount of your monthly bill will be scheduled and withdrawn by pre-authorized debit (PAD) or
pre-authorized credit card on the Due Date listed on the monthly bill, typically seven days after your
invoice is issued. By accepting this Agreement, you also accept these payment terms and timelines.

2. If Sponsor Energy agrees to payment of any amounts by credit card, a 2.4% processing fee will be
added to the amount payable at the time of processing and charged to your account on a subsequent
bill.

3. By providing Sponsor Energy with your banking information, you authorize Sponsor Energy to
withdraw from your bank account at the branch of the financial institution where you maintain an
account. In the alternative, if you provide Sponsor Energy with your credit card information, you
authorize Sponsor Energy to charge your credit card based on the information you have provided to
us.

4. You acknowledge this authorization is provided for the benefit of Sponsor Energy and your financial or
lending institution and is provided in consideration of such institution agreeing to process payments
and charges against your account in accordance with the rules of the Canadian Payments
Association;

5. You acknowledge that you have read and understand the full PAD terms and conditions located in
Appendix A of this agreement and that you will abide by those terms and conditions.

4.4 Estimated and Actual Consumption
The portion of your bill related to consumption is based on the actual and estimated metered Electricity or Natural Gas consumption data provided by the Distribution Company, Electricity and Natural Gas
consumption estimates, or consumption data provided by other suppliers.
We also may make estimates if actual data is not available from the Distribution Company or any other
supplier for the billing period. Your bill may be debited or credited as the Distribution Company or we
adjust prior period estimates to actual values.

4.5 Late Payments or Disputed Bills
If we do not receive your payment in full by the due date specified on your bill, you will be charged and
must pay interest at the rate of 1.5% per month (19.56% per year) (“Late Payment Charge”) on all
overdue amounts calculated and compounded monthly from thirty (30) days after the date of the bill until the date that payment is received in full.

Returned payments from financial or lending institutions for insufficient funds or any other reason will result in a minimum charge to you of CDN$30.00 or such higher amount as may be warranted by incremental charges imposed upon Sponsor Energy by your financial or lending institution. For greater clarity, this fee applies to both pre-authorized debit and pre-authorized credit transactions. You will be responsible for all legal and collection fees (including fees paid to our legal counsel) that we may incur in the process of collecting any amounts owing under this Agreement.

If you do not pay your bills on time, we may cancel this Agreement and seek recovery of all related costs.
You may dispute a bill up to thirty (30) days upon receipt of a bill; it is your responsibility to review and
ensure you are being billed on the correct rate and Site ID and notify us of an error as soon as possible.

5.0 CHANGES TO THE SUPPLY OF ELECTRICITY AND OR NATURAL GAS AND TERMINATING THE AGREEMENT

5.1. Changes to this Agreement
Other than the Energy Charge, we may change, modify, add or remove portions of this Agreement
(including, the Administration Charge, Retail Fee and any Contract Fees) at any time and at our sole
discretion. Before doing so, however, we will provide you with thirty (30) days advance notice of the
change.

Notice of any changes that we make to this Agreement will be given to you in a manner provided for in
Section 7.3 below. The notice may include a link to our website where you can find more information on
any of our changes to this Agreement.
Upon request, we can provide you with a written, hard-copy statement detailing the changes that we will
be making to this Agreement.

5.2 Moving
1. You must give us at least ten (10) business days written notice before you move. Any costs related
to interruption in supply of Electricity or Natural Gas or other services caused by your failure to give
us ten (10) business days written notice and any additional costs either of us incur in serving the
new location will be your responsibility.

2. If the new location is within a territory we serve and you wish to have Sponsor Energy provide
service at that new location, you must complete a move request through the online customer portal
or by contacting our office directly.

3. If you move outside of Alberta or to a territory we do not serve, the Energy Agreement will end on
the date of de-enrollment, and you will remain responsible for any outstanding obligations under
this Agreement until satisfied in full.

5.3 Transferring this Agreement

We may transfer this Agreement to another Energy retailer by giving you notice. You may not transfer this
Agreement to any other person or business. In the event Sponsor Energy is in material default of its
obligations to the Supplier, the Supplier may assume this Agreement by giving you notice and accordingly
your pre-authorized payment information will be provided by us to the Supplier.

5.4 De-Enrollment and Outstanding Obligations
When this Agreement is terminated by the Customer or Sponsor Energy for any reason, we will ask the
Supplier to de-enroll your site on the earliest of the requested end date or last Product End Date.
Outstanding obligations under this Agreement will survive the cancellation, termination or expiry of this
Agreement until the de-enrollment is finished and any outstanding obligations (including any obligation to pay) under this Agreement have been satisfied in full.

5.5 Our Termination Rights
1. We may cancel all or a portion of the Agreement without penalty immediately on notice to you if you
do not fulfill all of your obligations under this Agreement.

2. We may cancel all of a portion of the Agreement on 30 days’ notice to you, without penalty, if your
energy is measured with a daily, time-of-use or interval meter or you have a High Use Electricity site
or a High Use Natural Gas Site or the pattern of energy use at your Site in the previous twelve-month
period reasonably indicates that you will exceed more than 250,000 kWhs of Electricity or 2,500 GJs
of Natural Gas in a twelve-month period.

3. We reserve the right to cancel all or a portion of this agreement and terminate service at our
discretion with proper notice.

4. In the case where you exhibit abusive behaviour towards any of our staff, be it in writing, by phone or
in person, we reserve the right to immediately cancel your agreement and terminate service. You will
still be required to pay any amounts owing for consumption up to the termination date and any
termination fees (including early exit and/or early cancellation fees).

5.6 Credit Balance
At the end of your Energy agreement and after final reconciliation of all accounts outstanding, if there is a credit balance greater than five dollars (CDN$5.00), it will be refunded to you, upon your request. The
refund will be issued using a method at our discretion that could include your original automated payment method or via Interac e-transfer and sent to the current email address on file at the time of processing the refund payment. If there is a credit on your account in the amount five dollars (CDN$5.00) or less, the account will be closed, and the credit balance will be written off.

6.0 UNEXPECTED EVENTS
Certain events beyond our control may make it impossible for us to fulfill our obligations under this
Agreement. We are not legally responsible to you in those events and will resume our obligations as soon
as we reasonably can. This Agreement will otherwise remain in full effect.

7.0 OTHER DUTIES AND RESPONSIBILITIES

7.1 Limitation of Responsibilities
WE DO NOT CONTROL AND ARE NOT RESPONSIBLE FOR THE PHYSICAL SYSTEMS THAT
SUPPLY YOUR ENERGY, THE CONTINUITY OF YOUR ENERGY SUPPLY OR THE QUALITY OF

YOUR ENERGY SUPPLY (INCLUDING BUT NOT LIMITED TO GENERATION, TRANSMISSION, WIRES SERVICES, VOLTAGE AND FREQUENCY OF ELECTRICITY AND PRESSURE AND FLOW OF NATURAL GAS). OTHERS, INCLUDING THE DISTRIBUTION COMPANY, CONTROL THESE THINGS AND WE ARE NOT RESPONSIBLE FOR ANY OF THEM. YOU ARE SUBJECT TO THE TERMS AND CONDITIONS OF DISTRIBUTION SERVICE AND TARIFFS OF THE DISTRIBUTION COMPANY OR ITS AGENT. FAILURE TO COMPLY WITH THOSE TERMS AND CONDITIONS MAY RESULT IN YOU BEING DISCONNECTED FROM THE DISTRIBUTION SYSTEM AND SUBJECT TO FEES OR OTHER CHARGES. WE ARE ONLY RESPONSIBLE FOR DAMAGES CAUSED DIRECTLY BY OUR ACTIONS AND THE ACTIONS OF THOSE FOR WHOM WE ARE RESPONSIBLE AT LAW. WE ARE NOT RESPONSIBLE FOR PUNITIVE, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, OR DAMAGES FOR LOSS OFUSE, REVENUE, PROFITS OR OPPORTUNITY. THIS PROVISION SURVIVES CANCELLATION, TERMINATION OR EXPIRY OF THE ENERGY AGREEMENT.

7.2 Privacy
The information you provide to us will be used to establish and collect money for your account, to arrange for the supply of Energy under this Agreement, for credit assessment and reporting purposes, for law enforcement activities and to communicate with you. You agree that the information you give us may also be shared with the Distribution Company, Billing Services Provider and with the Supplier or any party to whom we transfer, grant or pledge – or intend to transfer, grant or pledge – an interest in this Agreement.

We may use your information (and disclose your information to our affiliates, agents, brokers, charity
partners and business partners) to assist us (and them) to develop, enhance, market or provide products
or services, to understand our (and their) customers’ needs and preferences, and to meet legal and
regulatory requirements. Your information won’t be collected, used or disclosed for any other reason
unless authorized by law.

By entering into this Agreement, you consent to us collecting, retaining, using, and disclosing your
information in the manner described in this Section 7.2 and in accordance with the terms of our Privacy
policy. If you have questions or concerns about how your information is protected, please contact us at:

Email: customercare@SponsorEnergy.com
Mail: Suite 205, 1040 7th Avenue SW Calgary, AB, T2P 3G9
Phone: (855) 545-1160

7.3 Notices and Customer Contact Information
1. If you wish to take action under this Agreement, including providing cancellation notice or updating
your Contact Information, you must do so in writing or by using the self-serve options available
within the customer portal.

2. You can only change your name as a party to this Agreement if it is in connection with a valid legal
name change.

3. We will provide you with written notice (based on your most current email address on file) of any
changes or significant actions we take under this Agreement. You agree that the written notice may
be made on your bill, included with your bill, mailed to your service address, sent by email to your
current email address on file or sent via text messages or SMS (Short Message Service.)

4. You agree and provide express consent that we may send you market-related information to your
email address on file from time to time. You will have the choice of opting out from such
communications.

5. You agree that, for the purposes of sending notices related to billing, marketing, or other matters
pertaining to this Agreement, we are permitted to send text messages or SMS (Short Message
Service) notifications to the Customer’s mobile phone number provided by the Customer. The
Parties acknowledge and consent to the use of text messages or SMS as a valid means of
communication for such notices from Sponsor Energy to the Customer.

6. You are responsible for ensuring we have a current record of your Contact Information and your
email address. We are not responsible for any loss you suffer from not receiving a notice because
we didn’t have your most current Contact Information or email address or due to an email being
rejected or blocked by your email provider.

7. For further information, please contact us at:

Email: customercare@SponsorEnergy.com

Mail: Suite 408, 1040 7th Avenue SW Calgary, AB, T2P 3G9

Phone: (855) 545-1160

7.4 Entire Agreement and Execution
This Agreement together with the terms as outlined in the Sign-Up Form represents the entire agreement between us.

7.5 Waiver and Remedies
No failure or delay exercising a right under this Agreement will cancel that right. Seeking one remedy does not prevent either one of us from seeking any other remedies we are entitled to seek.

7.6 Fixing Legal Problems with this Agreement
If any part of this Agreement cannot be enforced, we agree to fix that part of this Agreement to make it
enforceable without changing the intention of this Agreement. If that part cannot be fixed without
changing the intention in this Agreement, it will be removed, and the rest of this Agreement will stay in
effect.

7.7 Additional Contact Person
You may add another person to your account who you would like to be authorized to make decisions
regarding your account. You agree that Sponsor Energy may fully rely on and that you will be bound by
the decisions, information and directions provided to Sponsor Energy by such other person. This can
include contacting us to discuss the bill, making decisions about Electricity or Natural Gas rates or update banking, credit card or personal information (such as email address etc.). The Contact Person may not open or close an account in your name but is authorized to add or remove sites within your account. The Contact Person’s name will not be displayed on the bill but will be noted in our records. To add an Additional Contact Person to your account, please visit the self-serve process in the online customer portal or call or email us at:

Email: customercare@SponsorEnergy.com

Mail: Suite 205, 1040 7th Avenue SW Calgary, AB, T2P 3G9 

Phone: (855) 545-1160

7.8 Authority
You agree that you are the account holder in relation to the Site ID(s), or are authorized by the account
holder in relation to the Site ID(s) and have the authority to enter into this Agreement. We are relying on
that authority for the purposes of this Agreement.

8.0 DEFINITIONS
Whenever used in this Agreement, the following words and terms shall have the corresponding meanings:

Administration Charge (or Admin Fee): means the amount that we charge for arranging for the
provision of Energy to your Site(s) and other associated administrative services. This charge is detailed
on the Sign-Up Form and can be written as a monthly, daily or pre bill amount.

Agreement: means these Terms and Conditions together with the accompanying Sign-Up Form, your
Energy Plan Confirmation and any attached schedules or renewal documents.

Absolute Value: any numbers or text representing a number or calculation contained within two vertical
bars is the non-negative value of the number or calculation result without regard to its sign. 

Example: | x | = x and | -x | = x

Billing Service Provider: means the individual or company, including their employees or appointed
representatives, who provide any services related to a customer signup, site activities (enrollments,
drops, etc.), communication with Suppliers, retailers, distribution companies or provide billing or payment services to Sponsor Energy.

Cancellation Date: means the date that the cancellation of this Agreement becomes effective.

Contact Information: means your name, address, email address, title and phone number(s).

Contract Fee (“Retail Fee” or “Contract Charge” or “Daily Charge”): if applicable, means the fee(s)
specified on your Sign-Up Form and your Energy Plan Confirmation payable: (i) per unit of Energy that
you consume as part of your Variable Natural Gas Price or Variable Electricity Price (if applicable), (ii) as
a Daily Fee, or (iii) as a flat amount charged on each bill. We may change this fee from time to time in
accordance with Section 5.1 and per the notice provisions in Section 7.3 above.

Daily Fee: means the service fee specified on your Sign-Up Form and your Energy Plan Confirmation
payable per day that you consume energy as part of your Fixed or Variable Natural Gas Price and/or your
Fixed or Variable Electricity Price. We may change this fee from time to time in accordance with Section
5.1 and per the notice provisions in Section 7.3 above.

Distribution Company: means the entity that operates the natural gas or electricity distribution system
as applicable for your site(s), as may be amended from time to time.

Distribution System: means the Distribution Company’s infrastructure used to deliver Energy to the
Site(s).

Early Exit: means the customer chooses to terminate the Agreement prior to the completion of the latest Product End Date on the Agreement and prior to the expiry of the customer’s current effective rate. Early Exit fees (if any) are listed on the customer Sign-Up Form.

Energy: means the natural gas, electricity, or both, to be supplied to you under this Agreement.

Energy Charge: means the cost of Energy consumed, based on, as applicable, (i) a Variable Electricity
Rate (which includes a Retail Fee) or a Fixed Electricity Price; or (ii) Variable Natural Gas Price (which
includes a Retail Fee) or a Fixed Natural Gas Price; or (iii) a combination of both.

Energy Plan: means the energy plan that you have selected for the provision of electricity or natural gas, or both, as confirmed in the Sign-Up Form and the Energy Plan Confirmation.

Energy Plan Confirmation: means the electronic confirmation sent to you by Sponsor Energy that: (i)
confirms your Energy Plan; and (ii) describes any incentives or other benefits that we may provide to you.
Enrollment Date: means the date that the Site(s) is enrolled by the Distribution Company at Sponsor
Energy’s request.

Fixed Gas Start Date: means the Contract Start Date later of (i) the natural gas site Enrollment Date, or
(ii) the first day of the month following the date you signed this Agreement.
When a Customer elects to switch an actively enrolled Site ID to a new Fixed Natural Gas Product, the Fixed Natural Gas Rate will begin on the Start Date of the new Contract Term. When a customer selects a new Fixed Natural Gas Product for a future site enrollment, then the Fixed Natural Gas Rate will take effect on the later of: a) the Contract Start Date; or b) the 1st of the month following the agreement signed date.

Fixed Rate Product: means any electricity or natural gas energy product that includes a fixed rate price
for any portion of the site energy consumption. Fixed Rate Products can be listed as a fixed rate per kWh, fixed rate per GJ, flat monthly charge for energy, a daily charge for energy or as any combination of these products applied against the energy consumption.

Green Electricity Price: means, if applicable, the cost of electricity that comes from a renewable resource that you consume as a function of the Green Electricity Price as specified on your Sign- Up
Form and your Energy Plan Confirmation (payable per kWh of electricity that you consume or as a flat
monthly or daily rate).

High Use Electricity Site: any electricity site that is daily metered, time of use or interval metered sites
or any electricity sites consuming over 250,000 kWh/year or can be reasonably assumed to consume
over 250,000 kWh/year or otherwise designated as a high volume site by the distribution company rate
codes.

High Use Natural Gas Site: a natural gas site that are daily metered, time of use or sites consuming
over 2,500 GJs/year or can be reasonably assumed to consume over 2,500 GJ/year or otherwise
designated as a high volume site by the distribution company through their rate codes.
Initial Term: is five years for all products unless otherwise specified on the Sign-Up form.

Late Payment Charge: has the meaning found in Section 4.5

Monthly Meter Read: Each cumulative meter is read (typically monthly) by the Distribution Company.
The difference between one read and the next is referred to as Monthly Consumption. For meters that are read more frequently, the difference is calculated based on the consumption for the duration of one
standard month period.

Monthly Consumption Usage and Billing: It is impossible to read every meter in the province on the
last day of the month. As such, each Distribution Company reads meters progressively during the month,
typically breaking the month into 20 cycles. Given that meter reads, as taken by the Distribution
Company, generally span from one month into the next, (example: February 13th to March 12th).
Optional Top-Up: means a donation made on your behalf to the Community Partner and/or charity you
have designated, collected as part of your energy bill.

Renewal Term: has the meaning found in Section 3.6.

Retail Fee Unit Rate (“Retail Fee” or “RF”): means the service fee(s) specified on your Sign-Up Form
and your Energy Plan Confirmation payable per unit of Energy that you consume as part of your Variable
Natural Gas Price or Variable Electricity Price (if applicable). We may change this fee from time to time in
accordance with Section 5.1 and per the notice provisions in Section 7.3 above.

Rural Electrification Association: means a not-for-profit cooperative, incorporated or continued under
the Rural Utilities Act (Alberta), which owns electric distribution systems and supplies electric energy to
members in a rural region of Alberta.

Rural Gas Co-Op: means a not-for-profit cooperative, incorporated or continued under the Rural Utilities
Act (Alberta), which owns its own distribution system and supplies natural gas to members in its rural
franchise area of Alberta.

Site(s): means the home, business or other location identified in your Energy Plan Confirmation. (Note:
as there are different site identification numbers with respect to the provision of electricity and natural gas, your home (for example) may consist of two different Sites.)

Site Identification Number (“Site ID”): means the 13-digit unique identifier that represents a unique
end-use service delivery point assigned by a Distribution Company.

Supplier Charge: charges payable for Electricity and Natural Gas which represents any direct costs
associated with arranging Electricity and/or Natural Gas supply for your site which may include fees,
interest, prudential costs, Losses, UFE, UFG or other costs charged by the energy Supplier.

Fixed Electricity Rate: means the applicable fixed price per unit of electricity as stated on your Sign-Up Form that is applied to the monthly fixed price consumption volume.

Fixed Natural Gas Rate: means the applicable fixed price per unit of natural gas as stated on your
Sign-Up Form that is applied to the monthly fixed price volumes (“Fixed Price Gas”). Monthly
Consumption in excess of monthly Fixed Price Gas (“Excess Gas”) will be purchased at the Variable Gas
Rate plus a fee. Fixed Price Gas volume exceeding your Monthly Consumption (“Unused Gas”) will be
sold at the Variable Gas Rate plus a fee. The Energy Charges for Fixed Price Gas, Excess Gas (if any)
and Unused Gas (as a credit if any) will be detailed on your bill.

Flat Monthly Fee: the fixed monthly charge that applies to each calendar month for the duration of the
Afford-A-Bill term. The Flat Monthly Fee for an electricity or natural gas product is listed on your Sign-Up
Form if applicable.

Product Start Date: means the start date of a specific Energy Plan for a unique Site ID under the Agreement.

Product End Date: means the end date of a specific Energy Plan for a unique Site ID under the
Agreement.

Start Date: means the date you first receive Energy under this Agreement.

Supplier: means supplier of Energy and Sponsor Energy’s facilitator of Distribution Company delivery
services as the retailer of record for the Sites.

Taxes: means any applicable federal, provincial or regulatory taxes, duties, and surcharges which may be
assessed, levied or imposed with respect to the supply of Energy under this Agreement.

Term: means the Initial Term together with any Renewal Term(s).

Terms and Conditions: means these terms and conditions.

Third Party Charges: means the amounts that are charged to Sponsor Energy by third parties (such as
the Distribution Company) as they relate to the supply of Energy to the Site(s), including:
(i) enrollment and de-enrollment/exit fees; (ii) franchise fees; (iii) tariffs;(iv) local access fees; (v)
transportation charges; (vi) transmission and distribution charges; (vii) rate riders; (viii) UFG Related
Charges; (ix) UFE Related Charges; (x) electricity Line Loss related charges; (xi) delivery charges; (xii)
taxes; and (xiii) any similar or comparable charges. UFE-Related Charges: means the charges that apply to both the Fixed Electricity Price and the Variable Electricity Price and is calculated by multiplying your UFE by the sum of the AESO Hourly Index price plus the Retail Fee.

UFG-Related Charges: means the charges that apply to both the Fixed Natural Gas Price and the
Variable Natural Gas Price and is calculated by multiplying your UFG by the sum of the AECO Daily 5A
Index plus the Retail Fee.

Electricity Products – Variable Rate
Variable Electricity Rate (“VEP”): means the load-weighted average flow-through of the wholesale
market price for electricity plus other charges as detailed below. Your Variable Electricity Rate will change each month and includes the cost of Distributor assigned load shape, line losses, unaccounted for energy, AESO energy marketing trading charges and any other costs directly incurred by Sponsor Energy for the purchase of electricity from the Supplier at the AESO hourly price.

Where:
h : Hour Ending
n : the number of hours in a billing calculation period
ECONSh: means the total consumption during any given hour (n) using the formula:
HCh + LLh + UFEh
HC: means the hourly consumption of electricity as determined by applying the Distributor Load
Shape to Metered Electricity;
LL: means the amount of Line Loss(es) as determined by the Distributor;
UFE: means the amount of unaccounted for energy as determined by the Distributor;
PP: means the AESO hourly power pool price as published by the AESO (“Pool Price”);
PA: means an electricity price adjustment to reflect difference between metered and settled costs
including interim, final and post final adjustments incurred by the Supplier for Site energy
purchases from the AESO;
RFE: means the Retail Fee, payable per kWh for electricity provided to you through our services
and detailed on your Sign-Up Form.
SCE: means the Supplier Charge, payable as a rate per kWh consumed.
EMTC: means the energy market trading charge as published by the AESO;

Electricity Products – Fixed Rate
Fixed Price Standard Rate (or Fixed Price Excess Rate): means the applicable fixed price per unit of
electricity as stated on your Sign-Up Form, that is applied to the monthly fixed price consumption volume that is in excess of the Fixed Price Special Volume.

Fixed Price Special Rate (or Fixed Price Discount Rate): means the applicable fixed price per unit of
electricity as stated on your Sign-Up Form that is applied to the Fixed Price Special Volume.

Special Discount Rate (SDR): an alternative term that has the same meaning as Fixed Price Special
Rate.

Special Monthly Rate Limit (SRL): is the total calendar monthly volume limit as stated on your Sign-Up
Form that has a Fixed Price Special Rate applied as an even daily volume for each calendar day of a
meter reading. If there is no SRL identified in your Energy Plan or on your Sign-Up Form then the SRL will
equal 0.00 kWhs. For greater clarity, a contract term that states that an electricity product receives a ‘SDR on volumes up to 900 kWhs/calendar month (applied as daily volume)’ then the SRL in this product will be 900 kWhs.

Fixed Electricity Daily Cap Volume (FEC): means the even daily volume limit calculated using the
monthly SRL divided by the number of calendar days in the month. If there is no SRL limit on the Sign-Up Form for the applicable product, then the FEC is 0.00 kWhs/day.

FEC = Special Monthly Rate Limit / Calendar Monthly days

For greater clarity, if the monthly Special Rate Volume limit is 900 kWhs per month, then the FEC for each consumption day in April would be calculated as follows:
FEC = 900kWhs / 30 days = 30.0 kWhs/day

Fixed Price Special Volume (FPSV): is the total volume of energy consumed during each calendar day of
a billing period up to the daily FEC limit.

ECONSd: means the daily electricity consumption by taking the total individual meter reading
consumption volume for a Site ID and dividing it by the total consumption days for that meter
reading.

Fixed Price Overage Volume (“FPOV”): is the total volume of all energy consumed during each calendar
day above the FEC limit that will have the Fixed Price Standard Rate applied. The FPOV calculated as
follows:


Fixed Price Overage Charge (“FPOC”): is the total charge for the Fixed Price Volume multiplied by the

Fixed Price Standard Rate which equals:

FPOC = FPOV x Fixed Price Standard Rate

Fixed Price Energy Charge (“FPEC”): is the total charge for the Fixed Price Special Volume multiplied by
the Fixed Electricity Special Rate which equals:

FPEC = FPSV x Fixed

Electricity Special Rate
Fixed Charge: if a Site ID is contracted for a Fixed Price Special Rate and a Special Monthly Rate Limit
then the Fixed Charge is the total FPEC for the billing period. If there is no Fixed Price Special Rate and
no Special Monthly Rate Limit then this billing item will be the total of the FPOC and FPEC and displayed
as the ‘Fixed Charge’ on the customer monthly bill.

Fixed Charge Overage: if a Site ID is contracted for a Fixed Price Special Rate and a Special Monthly
Rate Limit then the Fixed Charge Overage is the total FPOC for a billing period may be displayed as the
‘Fixed Charge Overage’ or ‘Tier 2’ line item on the customer monthly bill.

Natural Gas Products – Variable Rate
Variable Natural Gas Rate (VNG): means a volume-weighted average flow-through of the daily spot
market price for the purchase of natural gas by Sponsor Energy from the Supplier plus a Retail Fee. Your
Variable Natural Gas Rate will change from month to month and is based on the average daily price
(CGPR 5A daily index) for natural gas plus any incremental costs incurred by Sponsor Energy, including
any UFG- Related Charges, and other Supplier Charges directly related with the purchase of natural gas
volumes from the Supplier for the Site(s). 

Variable Natural Gas Rate is calculated as follows:

where:
d : Days in the period or calendar month
n : the number of days in a billing calculation period
GCONS: means daily natural gas consumption in GJs as determined by the Distributor;

Natural Gas Daily Index Price (“NGDI”): means the NGX AB-NIT line 5A as published by Canadian Gas Reporter, per GJ, for each day in the billing cycle. In the event that the NGX AB-NIT line 5A price is unavailable, Sponsor Energy reserves the right to appoint an alternative Natural Gas Price Index;

UFG: means your Site(s) proportionate share of the Distribution Company’s line loss, unaccounted-for natural gas and compressor fuel as determined by the Distribution Company.

PAG: means a natural gas price adjustment to reflect difference between metered and settled
costs including consumption profile, interim, final and post final adjustments incurred by the
Supplier for Site energy purchases.

CONS: means total natural gas consumption in GJs as determined by the Distributor.

RFG: means the Retail Fee, payable per GJ for natural gas provided to you through our services and detailed on your Sign-Up Form.

SCG: means the Supplier Charge, payable per GJ consumed

Natural Gas Products – Fixed Rate
Monthly Fixed Gas Volume: means the calendar monthly fixed volume that is pre-purchased for you for
each calendar month for the full Contract Term. using the fixed percentage in this Agreement valid at the
time of signup. The Monthly Fixed Gas Volume is calculated by multiplying the calendar monthly HU of
the Site ID by the Fixed Percentage found in this Agreement valid at the time of signup of. The current
fixed percentage (“Fixed Percentage”) is 90%

Fixed Daily Volume (FDV): means the daily volume of pre-purchased fixed natural gas calculated daily
as the Monthly Fixed Gas Volume for each calendar month divided by the number of calendar days in the
month. Each calendar month will have a unique FDV based on the number of calendar days in the month.

For greater clarity, if the HU April value at a site is 18.0 GJs then the FDV for each day in April would be calculated as follows: FDV = (18.0GJs × 0.90)/ 30 days = 0.540 GJs /day.

Fixed Gas Cap Volume (“FGCV”): is the maximum monthly volume limit in GJs, that is allowed at a
special offer Fixed Natural Gas Rate, divided by the number of days in each Calendar month and applied
as a daily volume limit in GJ/day for each day of consumption within the calendar month. The FGCV
monthly volume limit can be found on your Sign-Up Form. If there is no FGCV volume limit on your fixed
gas product then the FGCV will equal the FDV.

Fixed Price Overage Volume (“FOV”): is all daily fixed volume that is above the FGCV and below the
FDV. If the daily FDV is less than or equal to the daily FGCV then the daily FOV will equal 0 GJs. The daily
FOV will be calculated using the following formula:

Excess Natural Gas Volume (“EGV”): is the daily natural gas consumption in GJs that is greater than the
FDV. If the daily natural gas consumption is less than the FDV then the EGV will equal 0 GJs.
Unused Natural Gas Volume (“UGV”): is the daily natural gas consumption in GJs that is less than the
FDV. If the daily natural gas consumption is greater than the FDV then the UGV will equal 0 GJs.
Historical Gas Usage (“HU”): calendar monthly historical natural gas usage obtained from the
distributor historical usage file data (“HUF”) and pro-rated into a unique fixed calendar monthly volume. In the event that recent HUF data cannot be obtained, or the HUF data is missing all or any portion of a
calendar month or any month is outside of a reasonable consumption level, we can use other historical
billing consumption, previously obtained HUF data or customer supplied data to adjust monthly volumes
to fit a standard monthly temperature adjusted consumption profile.

Fixed Price Natural Gas Rate (FNG): means the fixed price Natural Gas rate, in CAD $/GJ, detailed on
your Sign-Up Form.

Fixed Price Natural Gas Premium (“FGP”): mean the additional rate in $/GJ that is added to the FNG
and applied to the FOV. The premium rate can be found on your Sign-Up Form as either a specific
additional premium or tier 2 rate or is calculated as the difference between the standard rate and special rate. If there is no premium rate, or similar rate related to a Fixed Natural Gas product with an upper monthly volume limit, then the FGP is equal to $0.00/GJ.

Natural Gas Fixed Charge (NGFC): displayed as a Fixed Charge or Fixed Charge Tier 1 means the total
charge for the portion of the pre-purchased Fixed Price Natural Gas up to the daily FGCV. The NGFC is
calculated using the formula:

Natural Gas Fixed Overage (NGFO): displayed as a Fixed Charge Overage or Fixed Charge Tier 2
Charge means the total charge for the portion of the pre-purchased Fixed Price Natural Gas that is
considered to be Fixed Charge Overage volume. The NGFO is calculated using the formula:

Excess/Unused Gas Charge (EUGC): means the total of any Excess or Unused Gas charges or credits
using the formula:

Excess Gas Rate (“EGR”): is the daily rate in $/GJ that is the greater of: a) FNG or, b) VNG + $0.89
Unused Gas Rate (“UGR”): is the daily rate in $/GJ that is the lesser of: a) FNG or, b) VNG – $0.50
Natural Gas Floating Rate (“GFR”): equals the VNG + $0.89/GJ
Electricity Floating Rate (“EFR”): equals the VEP + $0.0089/kWh

9.0 GOVERNING LAW
This Agreement is governed according to the laws of the Province of Alberta and the laws of Canada that
apply in Alberta.

10.0 Other Product Terms
Afford-A-Bill (no longer offered)
1. You will be billed a Flat Monthly Fee for the provision of Electricity and/or Natural Gas based on the
Afford-A-Bill consumption band you select on your Sign-Up Form.

2. If you consume Electricity and/or Natural Gas at an amount greater than the maximum consumption
allowed for under the consumption band you select on your Sign-Up Form, this additional
consumption will be priced at the Electricity Floating Rate and/or the Natural Gas Floating Rate per
clause 8.0.

3. You can request to move to a different consumption band by contacting Sponsor Energy. This may
include a change of your rate if the prices have changed since the original signup date.
Afford-a-Bill Cap Volume (ABC): is the maximum monthly energy volume that is covered by the Flat
Monthly Charge on an Afford-a-Bill product choice without additional energy charges. The ABC can be
found on your Sign-Up Form. If there is no ABC volume limit on your Afford-a-Bill product, then the
Natural Gas ABC will be 5 GJ / month and the Electricity ABC will equal 300 kWhs/month. The
Afford-a-Bill Cap Volume is applied as a daily volume divided evenly by the number of days in a calendar
month.

Afford-a-Bill Cap Daily Volume (ABCD): is the Afford-a-Bill Cap Volume divided by the number of days
in each Calendar month and applied as a daily volume in GJ/day or kWh/day for each day of consumption
within a calendar month.
Afford-a-Bill Excess Volume: this is the total daily volume consumed above the Afford-a-Bill Cap Daily
Volume during a metered billing period.

Appendix A: Pre-Authorized Debit Agreement
Authorization for Pre-Authorized Debit (“PAD”) Payments Customer hereby authorizes Sponsor Energy (‘Sponsor’) to make withdrawals from their bank or credit union account (‘Bank Account’) for regular or recurring payments and/or one-time payments based on Customers payment obligations to Sponsor, in
accordance with the terms and conditions outlined in this Pre-Authorized Debit Agreement. In addition, the customer understands that this is a personal PAD agreement.

1. Third Party Processor
The Customer acknowledges that Sponsor has selected a registered third-party processor, Rotessa Payments (‘Payment Processor’), for all pre-authorized debits. Sponsor reserves the right to select a new third-party processor at any time without prior notice or consent from the Customer.

2. Bank Account Information
The Customer authorizes Sponsor to make withdrawals from the Bank Account provided to us by the Customer, or their authorized representative, directly through a Sponsor representative, via any electronic means including email, text, voice recording, or the online Customer portal. The Bank Account details used to process a payment will be those that are active with the Payment Processor at the time that a payment is due.

3. Payment Amount and Timing
Weekly and Monthly Recurring Payments

Recurring weekly or monthly payments will be processed on the recurring weekly or monthly basis on the date that the customer has selected.

Monthly Payments Based on Bill Delivery

Monthly billing amounts, invoiced by Sponsor, or their Partner, vary based on the amount of energy consumed, along with other charges and fees. The exact amount to be processed will be specified on the customers’ invoice which is triggered by the creation of the bill, and processed on the Invoice due date, or the next business day.

4. Frequency
Payments will be withdrawn on a weekly or monthly recurring basis or triggered by the monthly Customer bill being generated. The Customer acknowledges and agrees that the default payment due date is 7 days from the date of billing but may be longer or shorter depending on a Customer’s pre selected payment day of the month. Transaction dates that fall on a weekend or holiday will be processed the next business day.

5. Notification of Changes

By choosing a specific payment day of the month or weekday, or if the Customer has an event of non-sufficient funds, the Customer has waived their right to receive pre-notification of the amount of the PAD being processed or re-attempted.

6. Termination of Agreement
The customer may revoke their authorization at any time, subject to providing 10 business days notice before the next scheduled debit. A sample cancellation form can be obtained from your financial institution. The customer can also reach out directly to Sponsor, or act within the self-serve Customer Portal at www.BillHub.ca, to change the payment method on account or cancel the
authorization for the continued use of preauthorized debit. For more information on the customers’ right to cancel a PAD agreement can be found by visiting www.payments.ca/paying-pre-authorized-debit.

7. Non-Sufficient Funds (NSF)
In the event of non-sufficient funds in the Bank Account, Sponsor reserves the right to charge a fee for each occurrence. The
Customer agrees that Sponsor may attempt to withdraw the amount again at any time within 30 days of a notice of non-sufficient
funds in the bank account without prior notice.

8. Customer Responsibilities
The Customer agrees to maintain sufficient funds in the designated bank account to cover the PAD amount. The Customer is responsible for updating Sponsor promptly in writing of any changes to the bank account information. The Customer acknowledges that Cancelling the pre-authorized debit agreement does not cancel the contract for goods or services with Sponsor, or any amount owed.

9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of the Province of Alberta. The customer has certain recourse rights if any debit does not comply with this agreement. To obtain more information on your recourse rights, contact your financial institution or visit www.payments.ca.

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