What are your rates?
Fixed Electricity: We offer a low 5-year fixed electricity rate at 9.99¢/kWh which is less than the rate from any major energy retailer. Customers who sign up for the current fixed natural gas offer are eligible for this special rate. When fixed electricity is not paired with fixed natural gas the discounted rate is 10.49¢/kWh. These prices are guaranteed for five years, but customers can cancel at anytime with no penalties. Floating Electricity: Our floating rate changes monthly and is calculated as the wholesale price + 1¢/kWh. The variable electricity rate is not recommended due to high market prices. Fixed Natural Gas: We offer a low 5-Year fixed natural gas rate at $4.49/GJ which is less than the rate from any major energy retailer. This plan is a five-year commitment. There is a cancellation fee of $250. However, you can take the contract with you to a different location in Alberta to avoid the cancellation fee. Floating Natural Gas: Our floating natural gas rate changes monthly and is calculated as the wholesale price + $0.90/GJ.
How much are your distribution and transmission fees?
Distribution fees, transmission fees, rate riders and other related charges are government regulated. No matter which retailer you choose those fees will be the same. Changing your retailer does not change your distribution company. For example, all retailers in a specific area will use the Fortis electricity lines.
My contract with another provider has a little time left on it. What should I do?
At the top of step 3 on our signup form choose your start date to be one day before your current contract expires. Your pricing with us will be secured, but nothing will change over until the date you’ve chosen.
Are there any fees to sign up or cancel?
There are no fees to sign up as long as services are currently connected. If electricity or natural gas has been shut off then the distribution company will charge for the reconnection. Unlike other companies, we do not add any profit margin on to the reconnection fees charged by the distribution company. There are no cancellation fees on fixed electricity, floating electricity or floating natural gas. The fixed natural gas contract has a cancellation fee of $250. However, you can take the contract with you to a different location in Alberta to avoid that fee. If you leave Alberta the cancellation fee does not apply.
Do I need to notify my current provider?
On your chosen start date everything will transfer over automatically with no hassle or interruption of service. The account with your previous provider will be cancelled. There is no need to contact your previous provider to close your account. You will get a final bill from them after starting with us, but there will never be any overlap or double billing.
Can you service my area?
We service all of Alberta with electricity and natural gas. The only exceptions are customers who belong to an REA or natural gas co-op.
What are your payment options?
Keeping our rates as low as possible is the top priority. Our e-bill and pre-authorized payment process enables us to offer the most competitive pricing possible. Customers can pay via pre-authorized debit from a bank account or pre-authorized credit card (2.4% fee). Invoices are sent out five days before processing so there is always plenty of time to review things beforehand.
Can I change my payment due date?
Yes. Our payment due dates are based on when your meter is read by the distribution company. The meter readings and consumption information is sent to us electronically and bills are produced with a payment date five days after the billing date. If you require a change then our customer care team would be happy to accommodate it as long as the payment has not yet been processed. If there is a specific payment date that works best each month please email our customer care team and they will set it up.
Can you take care of my water and garbage as well?
Our specialty is providing low cost electricity and natural gas to people in Alberta. We do not handle water and garbage services. Each city or town in Alberta has only one provider for those services. For example, Enmax provides water and garbage services for Calgary and Epcor does the same for Edmonton. Our customers receive their invoices electronically and pay by pre-authorized debit, so the separate bill from us for electricity and gas is simple and hassle free.
Will my service reliability be affected if I switch utility providers?
No, your service reliability will not be affected. Services provided by energy retailers differ only by price and other contract features. The electricity or natural gas will continue to come to your home or business through the same network of wires or pipes no matter who you choose as an energy retailer. You will continue to receive the same level of delivery quality, emergency response and meter readings.
Who do I call if the power goes out or if there is a gas leak or other emergency?
If you have a power outage or other energy related emergency, please call the distribution company for your area (ATCO Electric, ENMAX, EPCOR, FORTIS Alberta, ATCO Gas, etc.). Contact numbers for the distribution companies can be found on your current bill.